This is exactly what I fear: all of us would be blocked from using the software for a long time. They said if we lose or break the USB dongle, they might replace it but this would take weeks. They can sell us another key but that would be the price of a 2nd license. I contacted the seller and they say they cannot give us a backup dongle. I'm scared at some point we'll just lose it or brake it for good. However, since multiple people use the software and pass the USB dongle around, we almost lost or broke it several times already. Also make sure that the licenses always need to match the used Blancco product.We recently purchased a very expensive piece of software that requires a hardware key (USB dongle) in order to work (license).What erasure software are you using? Make sure that you specify which product you are using.HASP key number (the number on the key chain).If none of the HASP related issues listed above do not seem to be the problem in your case, contact Blancco's Technical Support team and remember to include the following information when submitting your issue ticket: If the number does not match the current time (or is not even close, for example: 2070010100), then internal HASP clock is corrupted.ĭate is displayed in format YYYY-MM-DD-HH Blancco HASP Tool reads the HASP dongle's internal HASP clock value. Sometimes the internal clock of a HASP drive may corrupt.
DO NOT have the USB dongle connected to the computer.Make sure that you select a version that is compatible with your operating system.Download Sentinel HASP/LDK Windows GUI Run-time Installer from manufacturer's web site.The drivers have not been installed properly.ĭrivers can be either downloaded by Windows or installed automatically when setting up Blancco Management Console HASP key not detected (in Windows environment)
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